Libra Customer Privacy Statement & Conditions
SCA Hygiene Australasia Pty Ltd (Libra) is committed to protecting your privacy.
Every time we collect or deal with your personal information, we will comply with the National Privacy Principles contained within the Privacy Act 1988 (Cth) and the Privacy (Private Sector) Amendment Act 2000, the New Zealand Privacy Act and the Heath Records Act (Vic) 2001.
We have developed this Privacy Statement to inform you about how SCA will collect, hold, use, and disclose personal information, how individuals can gain access to personal information held by us and how an individual may inquire about how we deal with personal information.
Collection of Personal Information
Libra will only collect Personal Information which is necessary for our business functions and activities, or to comply with legal or regulatory obligations. We will collect Personal Information by lawful and fair means and not in an unreasonably intrusive way. Depending on your relationship with us, this information may include, but is not limited to your name, address, phone number and email address.
When collecting personal information about you which, for the purposes of the Privacy Act is regarded as sensitive information or health information, we will collect that information from you or from third parties only with your consent.
We will only collect sensitive or health information from you or about you with your consent. By supplying sensitive or health information about yourself in writing you will be taken to have given your consent to our collection of that information.
In most instances, when we collect personal information directly from you, we will obtain your consent to use it for our various purposes. When we obtain information from a third party we will usually enlist that third party to obtain consent on our behalf.
Use of Personal Information
Libra collects, uses and discloses your personal information for a range of purposes.
These purposes depend largely upon your relationship with us. We will use personal information for the primary purpose for which it was collected. The information we collect is used for the following purposes:
• to be able to offer safe and simple use of our website/s
• to be able to communicate, by means of electronic mail or otherwise, with you in connection with competitions, membership and other interactive offers
• to be able to provide you with information about SCA products
• to be able to offer you marketing and advertisements which we think you will find interesting;
• to ensure that you can access any members only areas;
• to fix system errors and for support services;
• to identify you and assist you to subscribe to our services;
• to customise the information you receive from our Site;
• for our research, so that we can improve our products and services and tailor them to better suit your needs,
• to track how the Site is used and to identify popular areas, Internet trends and demographics.
We will only use personal information beyond the primary purpose where it is related to that purpose or where you consent to the further use.
Disclosure of Personal Information to Third Parties
Your Personal Information will only be disclosed to other entities (including related entities of Libra) for the primary purpose(s) for which that Personal Information was collected, or in some circumstances for related secondary purposes.
Where we wish to disclose your Personal Information for purposes other than the primary purpose, we will obtain your consent where appropriate and necessary.
We are not required to obtain your consent where:
• the disclosure is required to lessen or prevent a serious and imminent threat to an individual’s life, health or safety, or to public health and safety;
• we suspect fraud or unlawful activity (Australia only);
• the disclosure is necessary to assist a law enforcement agency; or
• the disclosure is required or authorised by law.
Quality and Accuracy of Personal Information
Libra will take reasonable steps to ensure that any Personal Information that we use or disclose is complete and current. If you become aware that any Personal Information we hold is not accurate please advise us in writing to the address listed below under Enquiries.
Retention and Destruction of Personal Information
We will only keep your Personal Information on file for as long as it is necessary to fulfill our business needs or legal requirements. When we no longer require your Personal Information, we will destroy or dispose of it in a secure manner.
Access To and Correction of Personal Information
You may request to access your Personal Information.
Whether or not this application is granted will depend on the type of information requested and the circumstances of this request. If we refuse your request, we will provide you with reasons why this is the case (eg. the request is frivolous or there may be an unreasonable impact upon the privacy of other individuals).
You may also request to correct your Personal Information. If we refuse to alter the information, we will also provide you with reasons why this is the case, and include a statement about the disputed facts on your file.
We will take all reasonable steps to protect your Personal Information, and to safeguard that Personal Information from misuse and loss, as well as unauthorised access, modification and disclosure.
To be able to administer the website in an efficient and secure manner, we collect and store IP addresses for a limited period of time. An IP address is a unique number which makes it possible to identify a visitor’s connection to the Internet and it is automatically reported by your web browser each time you view a website.
Our Commitment to Security
Libra strives to protect your personal information.
Our secure server software (SSL) is among the best software available today and codes all of your personal info so that it can’t be read as it travels over the Internet.
We do not take part in any buying, selling or trading on the Site.
We will take reasonable steps to make sure any personal information we have isn’t lost or accessed without authority or destroyed, misused, modified or disclosed.
However, while Libra will do its best to protect your security, no information sent over the Internet can be 100 percent secure and we cannot guarantee the security of any information you send to us or receive online.
Because of this, you should always keep any personal information secure as you alone are responsible for maintaining its secrecy. Please be careful and responsible whenever you’re using the Internet and the Love Libra website and let us know about any security breach immediately.
Modifying the Services
Libra may modify, suspend or discontinue the Services available on the Site from time to time in its absolute discretion.
Enquiries regarding Privacy can be addressed to
SCA Hygiene Australasia Pty Limited
30 – 32 Westall Road
Melbourne Victoria Australia 3171
Or by email to: email@example.com